How to Order & Pay

How to order

If you are ordering for yourself then you are in the right place! If you're ordering for a shop you need to go to our trade website www.trade.cathtatecards.com

We usually dispatch your order upon receipt - ie same day or next day. If you opt for next day delivery before 2pm you should receive your order on the next working day. For royal mail delivery we ask customers to allow 3-5 working days. If you are ordering from abroad these delivery times maybe longer.We dispatch orders Monday-Friday. 
 
ONLINE
 
To purchase a product click onto the product and click the ‘Add' button and it will be automatically be added to your shopping cart.
All products are automatically set to add 1 to your cart but you can change this by typing the number you would like into the product quantity box.
You can view your shopping cart at stage by clicking on your order next to the cart icon. You can delete an item from your cart by ticking remote item and recalculating your cart.
 
When you check out you will be asked if you are an existing customer or new customer. If you are already registered with the site it won't let you re-register. If you have forgotten your username or password you can send yourself and new password using your email address.
 
If you are a new customer it is quick and easy to register.
 
When you check out don't forget to select a delivery type-Royal mail or next day delivery. If you are ordering from abroad the website will select a delivery option according to your delivery location.
 
If you have any problems you can contact us on +44 (0)208 671 2166.
 
EMAIL
 
You can place your order by emailing it to info@cathtatedirect.com. Please include your billing address/ delivery address and credit/debit card number, expiry date and issue number with your order.
 
PHONE
 
You can also phone your order to us on 0208 671 2166 between 10am and 5pm Monday to Friday and pay using your credit/debit card.
Outside these hours you can leave a message on our answer phone and we will get back to you as soon as possible.
 
POST
 
You can post an order to:
Cath Tate Cards, Unit 1, 45 Morrish Road, London, SW2 4EE. Please enclose a cheque or credit/debit card details.
 
FAX
You can fax your order at any time on +44 (0) 208 678 1119 enclosing credit/debit card details
 
POSTAGE / DELIVERY
 
FREE DELIVERY on all UK orders over £25
 
There is a delivery charge of £2.75 (First Class) for all UK orders under £25. You can also request guaranteed (signed for) next day delivery by courier in the UK for £5.50.
Delivery to Europe Airmail is £5. Delivery to World Zone One (eg USA and Canada) is £7 and to World Zone 2 (eg Australia, Far East) £8.
Orders are usually processed and dispatched upon receipt. You will be advised by phone or email of any delay or if the item is not available.
We accept all major credit and debit cards and paypal payments.
 
PAYMENTS
We accept all major credit and debit cards, including Switch, Visa, Delta, Maestro, MasterCard and American Express. Your card won’t be charged until you have been notified that your order has been accepted. We also expect Paypal payments. Our online payment processing is completely secure.
 
SECURITY
All credit/debit card transactions are processed by WorldPay plc who are a leading specialist Internet payment provider. They started trading in 1993 and utilise the following technologies to ensure safe transactions: Secure Socket Layer - all transactions are encrypted to SSL 128 bit using Thawte digital certificate technology. To contact us about site security email info@cathtatedirect.com
 
RETURNS POLICY
If you are not entirely satisfied with your purchase, you can return it within 14 days of the dispatch date with your receipt, providing the goods are not damaged, and you will receive a full refund.
 
If for any reason you receive the wrong stock in your order or if there is any problem with your order you can call us on 0208 671 2166 Mon-Fri 9am-6pm. You can also email info@cathtatedirect.com. If wrong stock items have been sent we will send out the correct stock to reach you via the quickest and most convenient postal method for you and a stamped addressed enevelope for the stock you have been sent to be returned.
 
FEEDBACK
We love to hear from you. Cath Tate Cards is keen to ensure that you are completely happy with the products you purchase from us. We welcome any comments or suggestions on the web site or on any of our products. We view any feedback positive or negative as a way of helping us to improve the site and our service to you. You can email us on info@cathtatedirect.com or call 0208 671 2166 or write to our postal address with feedback.