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FAQ & How to Order
The Cath Tate Cards online shop makes browsing and ordering cards easy.
If you’re ordering for yourself, you can either order as a guest or create a retail customer account, which will allow you to save your previous orders and delivery addresses to make the ordering process as quick and easy for you in future as possible.
For further help using our site and ordering as a retail customer, please see below.
Click here to create a personal account with us - alternatively you can checkout as a guest.
Please note, you can only register one account to a single email address.
Click on My Account to add and save delivery addresses to your account for quick and easy checkout. Alternatively, you can enter this information at time of checkout. From your My Account page you can also update your contact information or change your password at any time and see an overview of your order history.
If you have any problems you can contact us via email or on +44 (0) 20 8671 2166.
Payment can be made via credit, debit card and PayPal. We accept all major credit and debit cards, including American Express. Your card won't be charged until you have been notified that your order has been accepted.
We aim to dispatch all orders by the next working day following receipt of order, but please note that we do not dispatch orders on weekends or UK bank holidays!
Next day delivery orders placed before 1pm Mon-Fri, will be dispatched that day. Orders placed after 1pm may be dispatched the next working day, regardless of delivery method chosen.
In the unlikely event that an item you've ordered has gone out of stock, we'll get in touch via email or phone to see how you'd like to proceed.
For Royal Mail deliveries we ask customers to allow 3-5 working days for delivery to UK addresses. If you are ordering from abroad, these delivery times may be longer. Please be aware that since Brexit, we have been experiencing longer delays than normal with orders to the EU. We're sorry about this and will continue to do what we can to get your orders to you as quickly as possible.
During the months of November and December, please check back on the website to see our Christmas Delivery policy.
Please check our delivery and returns pages.