Trade Customer Help
How to order
- Via the individual products on the website.
- Via Quick Add which is found in View Order when you only have to write in the product codes.
- Via Fast Track which is found in View Order when you can upload an entire Excel or Word file with your order in one click.
In order to place an order and to see prices of products you need to log in as a trade customer. All prices are wholesale and listed in Sterling. Online prices are the same as in our printed catalogues.
The default order quantity shown is 1 product. The minimum order quantities are:
- Greetings cards - 6
- Postcards - 10
- Gift products - 3
1. How to login and place an order if you are a new customer
Go to the home page and click: ‘Trade account’ at the top of the page. This will take you to the Trade Account Login page.
If you have not ordered from us before click: ‘Need a trade account? Click here to apply’.
This will take you to the New Trade Account Registration form.
Fill in this form with your account details and click: ‘Send request’. We will then email back to you your Username and Password. You can use these to login and then follow the instructions below to make an order. If you want to change your Password you can contact our office and we can do that for you.
If you are a new customer you will be sent a proforma invoice for your first order and the goods will be sent on receipt of payment. Payment can be made by cheque, credit card or bacs in sterling.
Payment can be made by BACS to: Cath Tate Cards Ltd, Natwest bank, Sortcode 60 03 36, Account No. 81019769. By Sterling cheque made out to Cath Tate Cards Ltd. By any of the following credit/debit cards – Mastercard, Maestro, Visa, Visa Electron, Switch, Solo & JCB.
30 days credit is given to customers who have filled in a Credit Account Application form attached here and sent it back to us.
2. How to log in if you are an existing customer
Click the words ‘Trade Account’ which you will find at the top of the page on the website. This will take you to the Trade Account Login page. You will be asked foryour Username and Password.
Your Username is your Customer Reference which you will find at the top of any invoice you have received from us in the past.
Your Password is your postcode. This is not case sensitive but must include the space between the two halves of it. If you want to change your Password you can contact our office and we can do that for you.
Once logged in you can start ordering, can look at the state of your account and look at previous orders that you have made with us.
3. Placing an order via individual products on the website
Once you have logged in you can start ordering by clicking on the word ‘Add’ under the products you want. Products are arranged by type of product and then by their range name. You can also search individual products via the search engine, or Select by Range or Select by Occasion on the left hand column of the home page.
Within the product range you can see thumbnail images of all items in that range. By clicking the "Add" button you place the default quantity of 6 for that item in your cart. If you wish to order a different quantity of a product, type that into the quantity box.
If you click ‘More’ under a product you will get a larger image and often more detailed information about that product. Select the "Continue Shopping" button to return to the previous page.
When you have completed your order press ‘Submit’.
4. If you know the product SKU numbers of the products you wish to order you can order them via Quick Add.
If you have logged in, click on ‘View Current Order’ at the top of the page. At the next page go to Quick Add on the right hand side of the page and enter the product code and the quantity you wish to order and click "Add to Order."
Items that do not exist or are mistyped in Quick Add will initially appear highlighted in your cart as a non-orderable item. These will be automatically eliminated from your order and you will not be charged for them.
When you have completed your order press ‘Submit’.
5. If you have a list of the items you want to order in a Word or an Excel document you can copy and past that directly on to our system via Fast Track
If you have logged in, click on ‘View Current Order’ at the top of the page. At the next page, click on Fast Track at the right hand side of the page to go to the Fast Track page. A Word or an Excel file with multiple products can now be pasted to the Fast Track window.
These can be added in one of the following three formats:
Comma delimited - example:
Item number, Quantity
Tab delimited - example:
Item number <tab> Quantity
CTF420 <tab> 6
CTF1758 <tab> 6
Without quantities - example:
The default minimum number of each item will be added to your order.
Items that do not exist or are mistyped in Fast Track will initially appear highlighted in your cart as a non-orderable item. These will be automatically eliminated from your order and you will not be charged for them.
When you have completed your order press ‘Submit’.
6. When your order is complete
Go to the ‘View current order’ page. Here you can see if your order is eligible for free delivery. Orders over £150 ex VAT are carriage free. You can also change order quantities, can delete items from your order and add items to your order. If you change the quantity of an item ordered press the ‘Recalculate’ button to confirm the change and to recalculate the total value of the order. To remove an item from your cart, select the box next to the item number and click "Remove Selected." Click "Continue Shopping" to add items to your cart
You can save your order to repeat at a later date by clicking on ‘Save this order’ and by naming the order for future reference. When you go into your account you can then retrieve this order under ‘Saved orders’ at a later date.
7. Delivery charges
Our minimum order is £150 ex VAT carriage free with no discount. Discounted orders have a minimum order of £250 ex VAT carriage free. Orders under £150 are accepted only in special circumstances. Carriage is then charged at £5.
8. To proceed to checkout
Once you have completed your order, click ‘Proceed to Checkout,’ at the bottom of the order, which will bring you to the Order Details page. On the Order Details page you can enter a purchase order number and select a delivery date from the calendar.
Goods will be despatched by the most cost effective route. Delivery is usually within a few days of the order being placed though in busy times you will receive your goods within two weeks.
If you have any special delivery requests or a specific delivery date, you can enter them in the ‘Special instructions’ box at the bottom of this page. Special delivery requests will be charged at cost if relevant.
The default delivery address shown will be your invoicing address. If your shop has a different delivery address, or multiple delivery addresses, please chose the address you wish to have your goods sent from the drop down menu on this page. If you have a new delivery address you wish the goods sent to please enter it into the Special Instructions box at the foot of this page.
Then click ‘Proceed’.
Review Order: This page includes all the details of your order, including the purchase order number you entered, your ship to and bill to addresses, plus a list with thumbnail images of all the items you are purchasing. You may easily print your order by clicking the ‘Print this Page’ button. To continue with the ordering process, click ‘Proceed’.
This is the last stage at which you may make changes to your order. Clicking the ‘Back’ button brings you to the Order Details and View Order stages of your order, which allows you to make changes to the items in your order.
To add additional items to your current order, click the ‘Continue Shopping’ button.
Finalise: This page provides you with the Terms and Conditions of your order. You must check the Agree to Terms and Conditions box prior to clicking the ‘Complete Order’ button. Clicking ‘Complete Order’ submits your order to our office for fulfilment. Orders cannot be changed online after clicking ’Complete Order’
Confirmation: After clicking ‘Complete Order’ a confirmation message will appear on your computer, notifying you that your order was successfully placed. You will also receive an order acknowledgement from our office via email within one business day.
Can I change my order before it's been submitted online?
Yes. Prior to finalising your order, you may change, add products to, delete items from, or cancel your order on the View Order and Review Order pages.
To remove items from your cart, simply check one or more boxes to the left of an item number and click ‘Remove Selected’.
To cancel your entire order, check the box at the top and click ‘Remove Selected’ This will delete everything from your cart.
You may also select the ‘Continue Shopping’ button to add items to your order.
9. To change your order after it's been submitted online
Once an order has been submitted online (i.e., you have clicked the "Complete Order" button) please contact our office on +44 (0) 20 8671 2166 tel, +44 (0) 20 8678 1119 fax or email [email protected] as soon as possible. One of our great team will be able to help you between 9.30am and 5.00pm Monday to Friday.
- You will receive an invoice from our office for your online purchases in the same way that you currently receive invoices for your offline purchases. Please let us know if you would prefer your invoices sent via email.
- Prices are subject to the current rate of VAT.
- Invoices must be settled within 30 days. Any extension of credit will be liable to a 3% per month administrative surcharge.
- A discount of 3% is available to customers with no outstanding balance who enclose full payment with their order.
- Payment can be made by:
- BACS to:
Cath Tate Cards Ltd.
Sortcode: 60 03 36
Account No.: 81019769
- sterling cheque made out to Cath Tate Cards Ltd.
- any of the following credit/debit cards: Mastercard, Maestro, Visa, Visa Electron, Switch, Solo & JCB.
- BACS to:
- We will send orders to anywhere in the world from our UK warehouse. All overseas orders will be charged delivery at cost. Contact us for the exact cost.
- In many countries you can buy our products directly from one of our local distributors, lowering the cost of carriage for you. Please see our list of overseas distributors.
What is the minimum order? What is the value of a carriage free order?
How do I add items to my order?
Our minimum order is £150 ex VAT carriage free. Orders under £150 are accepted only in special circumstances. Carriage is then charged at £5.00.
Our catalogue is sorted into ranges, occasions and product types to help you quickly and easily browse our selection and find the items you are looking for. There are three ways to add items to your order:
- By browsing or searching for individual products and adding them to your cart via the Add button.
- Via Quick Add which you can access via the shopping cart. Using this you can add individual items directly to the cart using their product numbers instead of searching for the product.
- Via the Fast Lines feature which can also be accessed via the shopping cart. This allows you to upload or cut and paste a list of product codes and quantities.
For more detailed information on ordering, please see below.
Can I order cards in any quantity?
When you add an item to your order it will default to the minimum pack quantity as shown in the below table. If you order in a quantity that is not a multiple of the pack quantity, it will be rounded up at the checkout.
For example, if you were to add 8 of a single greeting card design to your cart, you will see that it has been rounded up to 12 at the checkout. but you can change that when you order each product. The pack quanitities for our various products are as follows:
What is the price of our products?
When you're logged into your trade customer account you will see the trade pricing for each product. Our online prices are the same as in our printed catalogue. All prices are wholesale and are listed in Pounds Sterling (GBP). If your account has any volume discounts applied, you will also see these.
Please note: if you browse the site while not logged in to your trade account, you will see only retail prices. Some items available for retail customers are not available to trade customers.
Can I change my order before I submit it online?
Yes. Prior to finalising your order, you may change, add products to, delete items from, or cancel your order from the shopping cart.
To remove items from your cart, simply check one or more boxes to the left of an item number and click Remove Selected. To cancel your entire order, check the box at the top to select all items and then click Remove Selected. This will delete everything from your cart.
You may also select Continue Shopping to return to browsing and continute adding items to your order.
Can I change my order one I have submitted it?
No, you won't be able to make any changes to the order yourself once it has been submitted so please double check your cart before submitting.
If you do need to make any changes to an order that has been submitted please contact the office on 020 8671 2166 or via email as soon as possible after you have submitted your order. We are available Monday to Friday between 9.30am and 5.00pm.
I'm having difficulty in logging in. What do I do?
Check that you have your login details correct. Your username is your Customer reference code that can be found on any old invoice. Your password is your postcode unless you have changed it to something else. Passwords are case sensitive.
If you still have problems contact our office on 020 8671 2166 or via email.
How do I pay for my order?
We do not take payment online for trade orders.
IMPORTANT! If you are asked for credit card or PayPal details when checking out, you are not logged in to your trade account and are not placing a wholsesale order and will be charged full retail price. Please stop and log in before proceeding.
If you are new customer you will be sent a proforma invoice for your first order and the goods will be dispatched upon receipt of payment. Payment can be made in pounds sterling via Bacs, cheque, or credit or debit card. Please see our invoicing help section below for further information on making a payment.
You can also apply for a 30 day credit account by completing and submitting the credit account application form which can be downloaded here. Please refer to our Trade Terms and Conditions for more detailed information.
Existing customers will receive an invoice from the office when the order has been dispatched, just as they do for offline purchases. If you are not already receiving your invoices via email and would like to, please let us know on 020 8671 2166 or via email.
How do I order from overseas?
If you an overseas customer, you can place your order online but will be charged carriage at cost. Alternatively you may be able to place an order with one of our overseas distributors. Please see our section for overseas customers for further information.