FAQ & How to Order
The Cath Tate Cards online shop makes browsing and ordering cards easy for both retailers and individuals alike.
If you’re ordering for yourself, you can either order as a guest or create a retail customer account, which will allow you to save your previous orders and delivery addresses to make the ordering process as quick and easy for you in future as possible.
For further help using our site and ordering as a retail customer, please see below.
If you are a trade customer wishing to order for resale, you will need to be registered and logged in as a trade user. For more information please see our trade customer help, available here.
Registering for a retail account
Payment
Privacy and Security
Delivery
Returns
Feedback
Register for a personal account
Click here to create a personal account with us - alternatively you can checkout as a guest.
Please note, you can only register one account to a single email address.
Click on My Account to add and save delivery addresses to your account for quick and easy checkout. Alternatively, you can enter this information at time of checkout. From your My Account page you can also update your contact information or change your password at any time and see an overview of your order history.
If you have any problems you can contact us via email or on +44 (0) 20 8671 2166.
Payment
Payment can be made via credit, debit card and PayPal. We accept all major credit and debit cards, including American Express. Your card won't be charged until you have been notified that your order has been accepted.
Privacy & Security
For infomation regarding privacy and security, please see our privacy policy or contact us via [email protected].
Delivery
We aim to dispatch all orders by the next working day following receipt of order, but please note that we do not dispatch orders on weekends or UK bank holidays!
Next day delivery orders placed before 1pm Mon-Fri, will be dispatched that day. Orders placed after 1pm may be dispatched the next working day, regardless of delivery method chosen.
In the unlikely event that an item you've ordered has gone out of stock, we'll get in touch via email or phone to see how you'd like to proceed.
For Royal Mail deliveries we ask customers to allow 3-5 working days for delivery to UK addresses. If you are ordering from abroad, these delivery times may be longer. Please be aware that since Brexit, we have been experiencing longer delays than normal with orders to the EU. We're sorry about this and will continue to do what we can to get your orders to you as quickly as possible.
During the months of November and December, please check back on the website to see our Christmas Delivery policy.
UK Postage
FREE Royal Mail first class delivery on UK orders over £25
Royal Mail first class for orders under £25: £2.75
Guaranteed (signed for) Next Day delivery by courier: £6.
Please note: ALL orders placed after 1pm will be dispatched the next working day
International Postage
| Standard Delivery | Registered Delivery | |
|---|---|---|
| World Zone 1 | £9.00 | £12.15 |
| World Zone 2 | £10.00 | £13.15 |
| Europe | £7.50 5-14 working days |
|
Europe: Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czec, Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
World Zone 1: All countries other than the UK and those listed under Europe (above) or World Zone 2 (below).
World Zone 2: Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacifi, Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.
Returns Policy
If you are not entirely satisfied with your purchase, you can return it within 14 days of the dispatch date with your receipt, providing the goods are not damaged. You will receive a full refund.
If for any reason you receive the wrong product in your order or if there is any problem with your order you can call us Monday to Friday between 9am and 5pm on +44 (0) 20 8671 2166. You can also email us at [email protected]. If the wrong product has been supplied we will send out the correct product to reach you via the quickest and most convenient postal method for you together with a stamped, addressed envelope in order for you to return the incorrect product to us.
Feedback
We always love to hear from you and gain any feedback from our customers. You can email us at [email protected] or call +44 (0) 20 8671 2166