Trade Help Overview
Trade Customers
To view trade pricing and place orders as a retailer, you will need to be registered as a trade customer and logged in using your username and password.
If you are an existing trade customer you can log in using your Customer Account Reference as your username (this can be found on any of your previous invoices) and your postcode as your password (including the space between the two halves).
If you are having trouble logging in, try resetting your password. If you are still having problems, please contact us directly at [email protected] or call on 020 8671 2166.
If you are a new customer wishing to apply for a trade account, please complete the New Trade Account Registration online form and we will contact you shortly with login credentials.
If you're an overseas customer, you can place an order through our website for delivery directly from the UK, or you can contact one of our many overseas distributors. For all overseas orders placed directly with Cath Tate Cards, carriage will be charged at cost. Please see the Trade Customer Help page for more information.
For further help using our site and ordering as a trade customer, please login and refer to our Trade Customer Help section.
>> Go to the Trade Customer Help page.
Frequently Asked Questions
What is the minimum order? What is the value of a carriage free order?
Our minimum order is £150 ex VAT carriage free. Orders under £150 are accepted only in special circumstances. Carriage is then charged at £5.00.
How do I add items to my order?
Our catalogue is sorted into ranges, occasions and product types to help you quickly and easily browse our selection and find the items you are looking for. There are three ways to add items to your order:
- By browsing or searching for individual products and adding them to your cart via the Add button.
- Via Quick Add which you can access via the shopping cart. Using this you can add individual items directly to the cart using their product numbers instead of searching for the product.
- Via the Fast Lines feature which can also be accessed via the shopping cart. This allows you to upload or cut and paste a list of product codes and quantities.
For more detailed information on ordering, please see below.
Can I order cards in any quantity?
When you add an item to your order it will default to the minimum pack quantity as shown in the below table. If you order in a quantity that is not a multiple of the pack quantity, it will be rounded up at the checkout.
For example, if you were to add 8 of a single greeting card design to your cart, you will see that it has been rounded up to 12 at the checkout. but you can change that when you order each product. The pack quanitities for our various products are as follows:
| Greetings cards | 6 |
| Postcards | 10 |
| Mugs | 3 |
| Calendars | 3 |
| Fridge magnets | 3 |
| Humour Books | 3 |
What is the price of our products?
When you're logged into your trade customer account you will see the trade pricing for each product. Our online prices are the same as in our printed catalogue. All prices are wholesale and are listed in Pounds Sterling (GBP). If your account has any volume discounts applied, you will also see these.
Please note: if you browse the site while not logged in to your trade account, you will see only retail prices. Some items available for retail customers are not available to trade customers.
Can I change my order before I submit it online?
Yes. Prior to finalising your order, you may change, add products to, delete items from, or cancel your order from the shopping cart.
To remove items from your cart, simply check one or more boxes to the left of an item number and click Remove Selected. To cancel your entire order, check the box at the top to select all items and then click Remove Selected. This will delete everything from your cart.
You may also select Continue Shopping to return to browsing and continute adding items to your order.
Can I change my order once I have submitted it?
No, you won't be able to make any changes to the order yourself once it has been submitted so please double check your cart before submitting.
If you do need to make any changes to an order that has been submitted please contact the office on 020 8671 2166 or via email as soon as possible after you have submitted your order. We are available Monday to Friday between 9.30am and 5.00pm.
How do I pay for my order?
We do not take payment online for trade orders.
IMPORTANT! If you are asked for credit card or PayPal details when checking out, you are not logged in to your trade account and are not placing a wholsesale order and will be charged full retail price. Please stop and log in before proceeding.
New Customers
If you are new customer you will be sent a proforma invoice for your first order and the goods will be dispatched upon receipt of payment. Payment can be made in pounds sterling via Bacs, cheque, or credit or debit card. Please see our invoicing help section below for further information on making a payment.
You can also apply for a 30 day credit account by completing and submitting the credit account application form which can be downloaded here. Please refer to our Trade Terms and Conditions for more detailed information.
Existing customers
Existing customers will receive an invoice from the office when the order has been dispatched, just as they do for offline purchases. If you are not already receiving your invoices via email and would like to, please let us know on 020 8671 2166 or via email.
How do I order from overseas?
If you an overseas customer, you can place your order online but will be charged carriage at cost. Alternatively you may be able to place an order with one of our overseas distributors. Please see our section for overseas customers for further information.